Returns & Exchanges
We want you to love your Ooni experience, which is why we offer a 60-day return policy on all products purchased directly from our website. If you are not completely satisfied, you can return your items in their original packaging for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Pack Your Items
Securely place the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the nearest designated carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing